William Hill
William Hill Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
William Hill has 1.5 star rating from 30 reviews and 18% would likely recommend; overall sentiment is negative with frequent complaints about withdrawals, account access, and support.
Positive Feedback
Users note easy access to the app and enjoyable free games as positive aspects in William Hill reviews.
Negative Feedback / Risk Areas
- Repeated William Hill customer complaints about locked or suspended accounts and withheld withdrawals requiring verification.
- Poor customer service response, dropped calls, and unhelpful live chat handling refunds and disputes.
- Issues with payouts, kiosk failures, and billing/refund delays.
Key Takeaways for Future Customers
- Expect potential verification hurdles and delays on withdrawals; plan for slow refunds.
- Document transactions and escalate quickly if customer service or account access fails.
- Consider alternative betting app options if prompt payouts and reliable support matter to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
William Hill has 1.5 star rating from 30 reviews and 18% would likely recommend; overall sentiment is negative with frequent complaints about withdrawals, account access, and support.
Positive Feedback
Users note easy access to the app and enjoyable free games as positive aspects in William Hill reviews.
Negative Feedback / Risk Areas
- Repeated William Hill customer complaints about locked or suspended accounts and withheld withdrawals requiring verification.
- Poor customer service response, dropped calls, and unhelpful live chat handling refunds and disputes.
- Issues with payouts, kiosk failures, and billing/refund delays.
Key Takeaways for Future Customers
- Expect potential verification hurdles and delays on withdrawals; plan for slow refunds.
- Document transactions and escalate quickly if customer service or account access fails.
- Consider alternative betting app options if prompt payouts and reliable support matter to you.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rotherham, Rotherham
Worst customer support ever
Communication is unacceptable and breaches your duty to deal with complaints promptly and fairly.
- No customer support
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount closure
Ridiculous customer service! I want to know that my account is closed and a check will be sent to me ASAP.
- Literally no customer service
Preferred solution: Full refund
User's recommendation: Use another betting app
Sacramento, California
Withdrawal
Went to withdraw 5 bucks out of my account to tip someone , but you guys didnt allow me to do it . You should not be able to dictate how much or when I can withdraw my own money .
I was never given a definite answer , and also if its stated somewhere in your policy it should be big in bold letters and posted at each kiosk . I was also told I needed to bet half my money in order to get access to it , again you should not dictate how much I should wager . Ive been with you guys for a long time and have enjoyed the site but this just put a sour taste in William hill .
There are other sites I can use but choose not to get them but after this ordeal will look into other apps . Im just one person so it wont matter if you lose me but I will tell others of what happened.
User's recommendation: Be aware
I have received No Help
I Cant Get into My Account I Have Money in My Account That I Need To Withdraw My Granddaughter needs Money For The Hospital Tomorrow in Durban South Africa
User's recommendation: Don’t Join Rather Join Sky Bet
Can’t Log in to My Account
Nothing Happened Very Very Poor Customer Service I Cant Enter My Account And I am receiving No Help I Want To Withdraw My Winnings
User's recommendation: Don’t Join Rather join SkyBet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocked access to account with 32£ balance
No refund
Can't get my cash back from locked account , been trying to unlock for couple months now but they don't want to. Not sure what to do .bad vasino
- Locked account
Preferred solution: Full refund
Gomshall, Surrey
They called me about gambling they make out as if im a gambler but I'm not
Stop saying I have a problem on gambling I haven't so I can understand they think that but I honestly haven't I just go on the spins like everyone else thank you sue
User's recommendation: I don't know what they mean pissed I don't drink
I use William Hill always no other bookmakers
I got the answer I needed from a colleague, kept repeating myself to the robot, wanted to know the outcome of a football match that wasnt on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lock my account
Company fixed the issue and I have been provided with apology.
I don't know what happened I win £250 and lock my account , and now I can't login on my account, atlas give me the 250
Preferred solution: To login to my account
I’m band but your shops still letting me to gamble my food money every week
I’m trying for 18 years to band my self from gambling! But they are still letting people to take their food money daily! Should be band on the streets of Britain
I tried to end my life twice because of the street bookies, I have banned myself from casino online gambling since 2015 but the street bookies still letting you to gamble. I have tried too many times to ban myself but they are still letting you to gamble your food money every single week.
User's recommendation: Don’t gamble in street bookies!!
Withdrawal
I just want my deposit of a hundred pounds put back into my bank account card 4462 72** **28 7629 sort code 77 7751 MR R A Ferris
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Salford, Salford
Can’t get into my account
Proof of ID passport .. my acount needs proof for ID to let the refunds to be released... so am sending two photos of my passport has ID for myself mr ivorliam pritchard
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAm trying to put money wat av win to my bank card
I carnt withdraw my winnings cuz it wont let me ad payment method it's really stressing me owt now as been trying for last hour
Attendant very rudely
I have loaded money via my card and played couple of sessions on the machine and just about to pay by my card on the machine and the attendant refuses to serve me.also threatened to call the police on me in the store.
And just for information its the William hills store in Stockton on tees high street
User's recommendation: Poor service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get paid for a bet
.last night Dallas,Boston bball game. I bet the next basket scored by Dallas would be a 3 pt basket,coming out of a time out and the score was 10-9 Dallas.
Dallas did make a 3 pointer
Suppose to pay +7.50.
It was a 4$ bet. It didn't get paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBetslip
Took bet into 3 shop Bromley twice west Wickham spoke to employees 34mins.gave me ref said will call back but did not. Your telephone numbers are defunct or won't answer.cheltenham bet nearly 2 month ago0no.
About
With close to 20 000 of associates working for the company, William Hill is one of the globe’s leading corporations offering gaming and betting experience. The parent company was founded in Britain in 1934. The firm was the Europe’s leading bookmaker that pioneered American gaming industry back in 2012 further extending its group presence to Oceania and starting the operations in Australia in 2013. William Hill is an official betting operator licensed in Nevada. Along with numerous betting locations, the company collaborates with State of Delaware’s Sports Lottery and serves as a risk management agent.
William Hill is ranked 268 out of 1128 in Gambling and Lotto category
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