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William Hill

William Hill Reviews

sports.williamhill.com
What is your customer experience with William Hill?

William Hill Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

William Hill has a 1.6 star rating from 36 customer reviews. 15% of users would likely recommend. Consumers are mostly dissatisfied, with frequent issues around withdrawals and account verification.

Key Takeaways for Future Customers

  • Expect long delays on withdrawals and refund requests.
  • Customer service often unresponsive; many customer complaints mention robots and no human contact.
  • Keep ID ready for verification to avoid locked accounts.

Negative Feedback / Risk Areas

  • Recurring withdrawal failures and missing refunds.
  • Account restrictions without clear explanation.
  • Poor customer service and verification handling.

Positive Feedback

Users note easy app access, simple deposits, and enjoyable free games.

View full overview ›

Media from reviews

William Hill - What is happening with my earnings?
William Hill - What is happening with my earnings? - Image 2William Hill - What is happening with my earnings? - Image 3William Hill - Hi was asking about my withdrawal i...William Hill - Hi was asking about my withdrawal i... - Image 2William Hill - Hi was asking about my withdrawal i... - Image 3William Hill - Hi was asking about my withdrawal i... - Image 4
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Mamye Fbz
map-marker Las Vegas, Nevada

Can’t sign into my account

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No one answered my call. Very difficult to get my issues resolved. Your company needs a system set up to properly resolve issues immediately.

Preferred solution: Nothing

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Eddie W Bfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Liverpool, Liverpool

Hi was asking about my withdrawal i...

William Hill - Hi was asking about my withdrawal i...
William Hill - Hi was asking about my withdrawal i... - Image 2
William Hill - Hi was asking about my withdrawal i... - Image 3
William Hill - Hi was asking about my withdrawal i... - Image 4

Hi was asking about my withdrawal i made after winning and was told account restricted could not give me no reason why other than u won

I have all chat saved as screen shots it was really not nice

I was told to (have a good one )

I don't see what I have done other than try to withdraw my winnings could someone reach out and help please

Loss:
$400
Pros:
  • No reason when u lose but when u win big problem

Preferred solution: Full refund

View full review
Anonymous
map-marker London, England

Check my password

AI Highlights
  • - •User reports a password issue accessing the account and asks for help.
  • - •They reference £600 bet on 4 November 2020 at 4/1 odds and a bank withdrawal.
William Hill - Check my password
William Hill - Check my password - Image 2
William Hill - Check my password - Image 3

I have already contacted as I an not remember my password for account username Deanisla email address was deansommer123@***.com address 24 Brighton Rd Newhaven BN9 9nb unfortunately I can remember my password my bet was on 4th of November 2020 £600 at 4/1 best odds garented I do have reference number from my bank when William Hill took the £600:out of my bank Dean Michael Sommerville

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Simon R Jgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Northampton, West Northamptonshire

Been trying to deposit but not...

Been trying to deposit but not successful but still took deposit limits and don't know why and why can't deposit

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James W Cjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yes had a bet at doncaster to day and...

Yes, I had a bet at Doncaster today and got a refund of £900. When will it go into my account, please? Do you want my transaction ID?

Preferred solution: Full refund

View full review
John Y Vob
map-marker Henderson, Nevada

Unable to talk to any rep regarding there app

Do you not have enough help in your app department? I have been on hold since calling yesterday for a total of 6 hours. Enough is enough.

Loss:
$125

Preferred solution: Get back on line

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william e Rcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Malling, Kent

I withdrew £67.00 from my a/c ref no...

Updated by user Aug 14, 2026

I have closed my account because someone stole my £67.00 I now bet with sky and Betfred

Original review Aug 11, 2026

I withdrew £67.00 from my a/c ref no 6753**** but I have not received it and it has been 10 days I have tried every thing but this is my last try .Can you please help me. that is a lot of money to me thank you

User's recommendation: Sorry I have no good information

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Dylan O Ncn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ossett, Wakefield

Hi there I don’t know where to contact...

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AI Highlights
  • - Withdrawals on 6-7 April (£18, £16, £233) via debit card and Apple Pay have not arrived.
  • - Bank can't see payments; app AI agent isn't helping.
William Hill - Hi there I don’t know where to contact...
William Hill - Hi there I don’t know where to contact... - Image 2

Hi there, I don't know where to contact you best from, as I ain't got anywhere with the AI agent on the *** Vegas app. On the 6th and 7th of April, I did a withdrawal of £18/£16/£233, and I have not received one, as I did it with my debit card and Apple Pay.

I have spoken to my bank, and they can't see any payments due to go into my bank at all, and they have said to contact you. I hope this message reaches you well, and thank you for the support.

Loss:
$267
Cons:
  • Dont withdraw and they only accept a deposit straight away

Preferred solution: Full refund

User's recommendation: They don’t help you at all

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Florin Iulian B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ipswich, Suffolk

What is happening with my earnings?

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William Hill - What is happening with my earnings?
William Hill - What is happening with my earnings? - Image 2
William Hill - What is happening with my earnings? - Image 3

Florin Iulian Brînduș (04-01-1993, No. 16 Middleton, Bretton, Peterborough PE3 9XQ; support: tarlea993@***.com; ID: 84724****).

Your confirmation number is 980566****43 (£2,200).

Your confirmation number is 980696****45 (£400). I want to know what the problem iswhy aren't you depositing the money?

Preferred solution: Full refund

User's recommendation: Guys, I won a total of £2,600, and they closed my account. Be careful—they’re *** they won't transfer the money to my account. I’ve been waiting for eight business days and haven't received a penny, and they won't even let me log in anymore. But I was smart enough to take screenshots as proof, so I’m going to sue them.

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Carroll C Agv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reno, Nevada

I cannot open my account. I called...

I cannot open my account. I called customer service and waited for 4 hours (the message said I was next in the cue) and no one answered.

Preferred solution: Open my account. Carroll Charlet. 775 530 ****

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stephen e Vno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Blackwood, Caerphilly County Borough

Hi i can not log in to my account...

hi i can not log in to my account please help

eventually i contacted william hill live chat waited over 2 hours but they were successful in reinstating my account

thank you very much for your helpuse

User's recommendation: use live chat but be prepared for a long wait

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Gabryel Mvo
map-marker Kensington, Royal Kensington And Chelsea

Worst company ever they don t pay the withdraws

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Im waiting for a withdraw from 3 days yall are taking a *** im hungry i wanna eat {{Redacted}}

Loss:
$700

Preferred solution: Full refund

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Bodila B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Moresby, National Capital

I can't withdraw from my account Thanks

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William Hill - I can't withdraw from my account Thanks

I can't withdraw from my account

Thanks, but I believe it will be sorted out soon

It's a trustworthy with your company.

Loss:
$80

User's recommendation: I believe U sort out my account

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Clive M Asg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Treharris, Merthyr Tydfil

Have tried to place football treble bet of £5 , but is not being accepted.

I'm being denied the opportunity to withdraw funds from my WH account, yet I am still able to place my bets! It doesn't make sense to me that you should be requesting a photocopy of my driving license to validate who I am!! ***

Preferred solution: Explanation as to why I am currently unable to withdraw funds.

View full review
Elis Mdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

Withdrawal

I'm a customer yrs I'm in *** at moment my mums going through cancer treatment and I've had my bag stolen

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Kamani Yav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Macclesfield, Cheshire East

Waste of time

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Updated by user Apr 11, 2026

Non existent

Original review Apr 11, 2026

Frustrating, no human contact phone no. And email contact on for shops. No way of making contact with a person.

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About

Summary

With close to 20 000 of associates working for the company, William Hill is one of the globe’s leading corporations offering gaming and betting experience. The parent company was founded in Britain in 1934. The firm was the Europe’s leading bookmaker that pioneered American gaming industry back in 2012 further extending its group presence to Oceania and starting the operations in Australia in 2013. William Hill is an official betting operator licensed in Nevada. Along with numerous betting locations, the company collaborates with State of Delaware’s Sports Lottery and serves as a risk management agent.

William Hill reviews and complaints

William Hill is ranked 310 out of 1195 in Gambling and Lotto category

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