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William Hill

William Hill

sports.williamhill.com
What is your customer experience with William Hill?

William Hill Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

William Hill has 1.5 star rating from 30 reviews and 18% would likely recommend; overall sentiment is negative with frequent complaints about withdrawals, account access, and support.

Positive Feedback

Users note easy access to the app and enjoyable free games as positive aspects in William Hill reviews.

Negative Feedback / Risk Areas

  • Repeated William Hill customer complaints about locked or suspended accounts and withheld withdrawals requiring verification.
  • Poor customer service response, dropped calls, and unhelpful live chat handling refunds and disputes.
  • Issues with payouts, kiosk failures, and billing/refund delays.

Key Takeaways for Future Customers

  • Expect potential verification hurdles and delays on withdrawals; plan for slow refunds.
  • Document transactions and escalate quickly if customer service or account access fails.
  • Consider alternative betting app options if prompt payouts and reliable support matter to you.
View full overview ›

Media from reviews

William Hill - Blocked access to account with 32£ balance
William Hill - Blocked access to account with 32£ balance - Image 2William Hill - Blocked access to account with 32£ balance - Image 3William Hill - Refused to pay out on a winning slipWilliam Hill - Loss 405£William Hill - Loss 405£ - Image 2William Hill - Customer service does not exist. Company have made it so hard to contact...
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Show reviews that mention
account money customer withdrawal access answer service food money money every street bookies
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Helen B Cbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rotherham, Rotherham

Worst customer support ever

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Communication is unacceptable and breaches your duty to deal with complaints promptly and fairly.

View full review
Loss:
$13000
Cons:
  • No customer support

Preferred solution: Full refund

User's recommendation: Avoid

Joseph J Umq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account closure

Ridiculous customer service! I want to know that my account is closed and a check will be sent to me ASAP.

View full review
Cons:
  • Literally no customer service

Preferred solution: Full refund

User's recommendation: Use another betting app

Anonymous
map-marker Sacramento, California

Withdrawal

Went to withdraw 5 bucks out of my account to tip someone , but you guys didnt allow me to do it . You should not be able to dictate how much or when I can withdraw my own money .

I was never given a definite answer , and also if its stated somewhere in your policy it should be big in bold letters and posted at each kiosk . I was also told I needed to bet half my money in order to get access to it , again you should not dictate how much I should wager . Ive been with you guys for a long time and have enjoyed the site but this just put a sour taste in William hill .

There are other sites I can use but choose not to get them but after this ordeal will look into other apps . Im just one person so it wont matter if you lose me but I will tell others of what happened.

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User's recommendation: Be aware

Nazaria Zdx

I have received No Help

I Cant Get into My Account I Have Money in My Account That I Need To Withdraw My Granddaughter needs Money For The Hospital Tomorrow in Durban South Africa

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User's recommendation: Don’t Join Rather Join Sky Bet

Nazaria Zdx

Can’t Log in to My Account

Nothing Happened Very Very Poor Customer Service I Cant Enter My Account And I am receiving No Help I Want To Withdraw My Winnings

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User's recommendation: Don’t Join Rather join SkyBet

Rafal Z Xaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blocked access to account with 32£ balance

William Hill - Blocked access to account with 32£ balance
William Hill - Blocked access to account with 32£ balance - Image 2
William Hill - Blocked access to account with 32£ balance - Image 3
Updated by user Nov 29, 2024

No refund

Original review Nov 22, 2024

Can't get my cash back from locked account , been trying to unlock for couple months now but they don't want to. Not sure what to do .bad vasino

View full review
Loss:
$32
Pros:
  • Locked account

Preferred solution: Full refund

Anonymous
map-marker Gomshall, Surrey

They called me about gambling they make out as if im a gambler but I'm not

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Stop saying I have a problem on gambling I haven't so I can understand they think that but I honestly haven't I just go on the spins like everyone else thank you sue

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User's recommendation: I don't know what they mean pissed I don't drink

Torah Nfu

I use William Hill always no other bookmakers

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I got the answer I needed from a colleague, kept repeating myself to the robot, wanted to know the outcome of a football match that wasnt on line

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Resolved
Emilia G Lrv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Lock my account

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Updated by user Dec 15, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 29, 2024

I don't know what happened I win £250 and lock my account , and now I can't login on my account, atlas give me the 250

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Loss:
$250

Preferred solution: To login to my account

Yunior Cqn

I’m band but your shops still letting me to gamble my food money every week

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Updated by user Dec 06, 2024

I’m trying for 18 years to band my self from gambling! But they are still letting people to take their food money daily! Should be band on the streets of Britain

Original review Nov 21, 2024

I tried to end my life twice because of the street bookies, I have banned myself from casino online gambling since 2015 but the street bookies still letting you to gamble. I have tried too many times to ban myself but they are still letting you to gamble your food money every single week.

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User's recommendation: Don’t gamble in street bookies!!

Elea Moq

Withdrawal

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I just want my deposit of a hundred pounds put back into my bank account card 4462 72** **28 7629 sort code 77 7751 MR R A Ferris

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Salford, Salford

Can’t get into my account

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Contains 1 confidential file for company representatives

Proof of ID passport .. my acount needs proof for ID to let the refunds to be released... so am sending two photos of my passport has ID for myself mr ivorliam pritchard

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Zeniya Gml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Am trying to put money wat av win to my bank card

I carnt withdraw my winnings cuz it wont let me ad payment method it's really stressing me owt now as been trying for last hour

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Ethelbert Vti

Attendant very rudely

I have loaded money via my card and played couple of sessions on the machine and just about to pay by my card on the machine and the attendant refuses to serve me.also threatened to call the police on me in the store.

And just for information its the William hills store in Stockton on tees high street

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User's recommendation: Poor service

Tate Qsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't get paid for a bet

.last night Dallas,Boston bball game. I bet the next basket scored by Dallas would be a 3 pt basket,coming out of a time out and the score was 10-9 Dallas.

Dallas did make a 3 pointer

Suppose to pay +7.50.

It was a 4$ bet. It didn't get paid

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Johnesha Gun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Betslip

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Took bet into 3 shop Bromley twice west Wickham spoke to employees 34mins.gave me ref said will call back but did not. Your telephone numbers are defunct or won't answer.cheltenham bet nearly 2 month ago0no.

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About

Summary

With close to 20 000 of associates working for the company, William Hill is one of the globe’s leading corporations offering gaming and betting experience. The parent company was founded in Britain in 1934. The firm was the Europe’s leading bookmaker that pioneered American gaming industry back in 2012 further extending its group presence to Oceania and starting the operations in Australia in 2013. William Hill is an official betting operator licensed in Nevada. Along with numerous betting locations, the company collaborates with State of Delaware’s Sports Lottery and serves as a risk management agent.

William Hill reviews and complaints

William Hill is ranked 268 out of 1128 in Gambling and Lotto category

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