William Hill
Reviews and Complaints
They called me about gambling they make out as if im a gambler but I'm not
Stop saying I have a problem on gambling I haven't so I can understand they think that but I honestly haven't I just go on the spins like everyone else thank you sue
User's recommendation: I don't know what they mean pissed I don't drink
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Verified ReviewerResolved: Lock my account
Company fixed the issue and I have been provided with apology.
I don't know what happened I win £250 and lock my account , and now I can't login on my account, atlas give me the 250
Preferred solution: To login to my account
I’m band but your shops still letting me to gamble my food money every week
- - I tried to end my life twice because of the street bookies.
- - I have banned online gambling since 2015, but street bookies still let you gamble.
I’m trying for 18 years to band my self from gambling! But they are still letting people to take their food money daily! Should be band on the streets of Britain
I tried to end my life twice because of the street bookies, I have banned myself from casino online gambling since 2015 but the street bookies still letting you to gamble. I have tried too many times to ban myself but they are still letting you to gamble your food money every single week.
User's recommendation: Don’t gamble in street bookies!!
Withdrawal
I just want my deposit of a hundred pounds put back into my bank account card 4462 72** **28 7629 sort code 77 7751 MR R A Ferris
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Verified Buyer |Can’t get into my account
Proof of ID passport .. my acount needs proof for ID to let the refunds to be released... so am sending two photos of my passport has ID for myself mr ivorliam pritchard
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Verified ReviewerAm trying to put money wat av win to my bank card
I carnt withdraw my winnings cuz it wont let me ad payment method it's really stressing me owt now as been trying for last hour
Attendant very rudely
I have loaded money via my card and played couple of sessions on the machine and just about to pay by my card on the machine and the attendant refuses to serve me.also threatened to call the police on me in the store.
And just for information its the William hills store in Stockton on tees high street
User's recommendation: Poor service
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Verified ReviewerDidn't get paid for a bet
.last night Dallas,Boston bball game. I bet the next basket scored by Dallas would be a 3 pt basket,coming out of a time out and the score was 10-9 Dallas.
Dallas did make a 3 pointer
Suppose to pay +7.50.
It was a 4$ bet. It didn't get paid
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Verified ReviewerBetslip
Took bet into 3 shop Bromley twice west Wickham spoke to employees 34mins.gave me ref said will call back but did not. Your telephone numbers are defunct or won't answer.cheltenham bet nearly 2 month ago0no.
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Verified ReviewerLocked out of my online account
I am still waiting for someone to make contact with me from William hill casino online regarding accessing my account due to being locked out when I was trying to withdraw my funds. My funds are still in the account but I cannot log in very dissatisfied with the lack of support so will be closing the account once I withdraw my funds
I am still waiting for someone to make contact with me I have no numbers to call and would like them to refund my money in the account if they are refusing to help me to log back into my account very frustrating being locked out your account for trying to withdraw your own funds
Hi I am unable to login to my online account I was locked out yesterday evening as I went to do a withdrawal and since then unable to log back in I have tried many times with the digital assistance but that is no use what so ever I requested to speak with live chat but was ignored. I did a reset password but that has not worked.
Can some one get in touch or unblock my account please I wait to hear from you. I am very disappointed with the service I have received very poor customer service so one to speak with so stressing all morning.
- Some of the bonuses
- No customer service number that is correct
Preferred solution: compensation for the stress caused and not being able to withdraw own funds and unable to log into account due to no helpline number working and unable to speak with a human
Address Change
No everything is working perfectly except for the constant bugs of the app that causes it to log me out , even while in midst of placing a bet.
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Verified Reviewer |Unhappy
About they are asking me to verify who I am to pay me my money from my account which I won even though I have deposited before with the same account I am withdrawing from
Preferred solution: £680
User's recommendation: unsure
Withdraw
The reason I'm writing this is because they don't want to withdraw my money. It's really a bad company. They say that the voucher is declined.
Preferred solution: Full refund
User's recommendation: Dont play online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to pay out on a winning slip
Placed bet from an accumulator winnings and new bet came in. William Hill refused to pay out as they said the stake was too high and referred to money laundering!
They have also barred me from the shop
This is a total disgrace and I want to make people aware how William Hill have handled the situation. This goes against the betting laws, They should not have accepted the stake if there was a problem like this - shameful!!!
User's recommendation: Go elsewhere
Feedback
I have no photo identification and its not letting me withdraw my funds
Im going to send off for some and will upload it when it comes
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